Why do you want to work with us?
I thrive on challenge and problem identification is my speciality. Since Tech Solutions is one of the leading IT firm and Software House, I can think of no place better than your firm to utilize my acquired skills.
What are your three traits that make you suitable for this job?
Effective customer dealing skills, network management expertise and ample troubleshooting experience.
How do you install a new OS on an old computer?
I’d begin by uninstalling the old or faulty one, keep backup, format the infected drives and reinstall using a boot CD or any source available, the installation wizard pretty much does the rest
Describe the extent of your experience in desktop support?
I have debugged various windows OS for clients, reinstalled windows ranging from 2000 to XP and 7, 8. I have experience in offering software malware troubleshooting wherever applicable. I have also worked on networking issues, developed LANs from scratch and rectified connectivity issues for clients.
How would you support a client on the telephone who is not tech savvy at all?
First of all, I’d calm them down and then ask then to explain the problem, as they do, I’ll take my notes. Then, if the issue is rectifiable on the telephone, I’d take them through the troubleshooting process stepwise, retrieving their data and using very simple, layman terms.
What kind of expertise do you offer in the hardware side?
I recommend hardware to clients after analyzing their requirements. I am fully capable of fitting in all components into a system and scanning the same manually for malfunctioning. I possess functional knowledge of all major CPU parts including hard drive, processor, mother board, video card, hard drive and the like.
What operating systems are you familiar with and which one are you presently working on?
I am comfortable with working on all versions of Windows and Macintosh. In addition, I can also handle problems of android and iPhone. At the moment, my laptop has Windows 8 installed on it.
What is your experience in using software distribution tools?
I am presently using WinInstall which I believe is the best software distribution tool at the moment. I have used this extensively owing to the fact that my present work requires me to package .exe files on a regular basis.
When you are in the process of resolving a desktop issue, do you prefer working alone or take assistance?
Depending on the type of problem I am dealing with, I usually like to work alone as it helps me concentrate better. However, I do know my limitations and have no qualms taking assistance from peers who may understand a problem better than I do.
How do you prioritize troubleshooting work?
Provide an example for when you had to decide between handling one job over the other.
Deciding which problem to troubleshoot first actually depends on how much a certain problem has the capacity to affect work. I chose the one that is more likely to create problems if not handled. I was once asked to troubleshoot a user and a manager’s systems simultaneously. I had to choose the user as customers are the first priority and the company could have lost him if I hadn’t complied. I explained this much to the manager who commended me on my understanding.
