I'm at a loss as to what to try next? I've not seen this error before on my other devices.
Solution1: Try to Go to Settings > Storage > Cached Data and Clear the cache.
Solution2:
1. Switch OFF the phone in the manner that you do normally (NOT restarting the phone)
2. Press DOWN the HOME button, VOLUME UP button while at the same time press DOWN the POWER button UNTIL YOU SEE THE ANDROID LOGO APPEARS [Yes, pressing down the 3 buttons all at the same time and at once for about 3-5 seconds till you see the android logo appears]
3. Press the VOLUME button to move up and down
4. Press the POWER button to SELECT the options given on the display
4. Press "wipe data / factory reset" option
5. After the phone has COMPLETED "wipe data / factory reset" (phone will display this information below the options given)
6. Press "reboot phone"
7. Once phone reboot/restart, you will see that the display is return to the factory mode and you will have to reconfigure the phone setting for personalization again i.e. date, time, wifi, internet, email account setting etc.
Hope all this information helps in your situation!
3. Press the VOLUME button to move up and down
4. Press the POWER button to SELECT the options given on the display
4. Press "wipe data / factory reset" option
5. After the phone has COMPLETED "wipe data / factory reset" (phone will display this information below the options given)
6. Press "reboot phone"
7. Once phone reboot/restart, you will see that the display is return to the factory mode and you will have to reconfigure the phone setting for personalization again i.e. date, time, wifi, internet, email account setting etc.
Hope all this information helps in your situation!
If not Whatsapp Number +255712404705